This Privacy Policy explains how Alloha Bags LLC (“we”, “us”, “our”) collects, uses, and safeguards your personal data when you visit our website or make a purchase.

Information we collect

  • Order and account data: When you place an order, we collect your name, billing and shipping addresses, email address, phone number, and payment instrument details (processed by our gateway provider).
  • Browsing and device data: Through cookies and similar technologies, we automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.
  • Communications: If you email or call us, we retain records of those interactions for quality and training purposes.

How we use your information

  • To fulfill your orders – processing payments, arranging shipping, providing tracking, and handling returns.
  • To send essential service communications (order confirmations, shipping updates, and important policy changes). You may opt out of promotional emails at any time via the unsubscribe link.
  • To improve our website, product selection, and customer support – we analyze aggregated usage data for this purpose.
  • To comply with legal obligations, prevent fraud, and enforce our Terms of Service.

Information sharing
We do not sell, rent, or trade your personal data with third parties for their own marketing purposes. We may share your data with:

  • Trusted service providers that assist us in operating the business – including our payment processor, shipping carriers (USPS/UPS), email delivery platform, and analytics tools (e.g., Google Analytics). These parties are contractually obligated to use data only for the specific services they provide and to maintain confidentiality.
  • Law enforcement or government agencies if required by applicable law.

Cookies and tracking
We use cookies to remember your cart items, analyze site traffic, and personalize your browsing experience. You can control cookie settings in your browser; however, disabling cookies may affect the functionality of the site (e.g., adding items to cart).

Your rights
You have the right to:

  • Request access to the personal data we hold about you.
  • Ask for correction of any inaccurate information.
  • Request deletion of your personal data, subject to legal retention requirements.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please email us at info@alloha‑colleection.it.com. We will respond within 30 days as required by applicable privacy laws.

Data retention
We retain your order information for as long as necessary to fulfill our legal and accounting obligations (typically 7 years for tax purposes) and to provide customer service. Browsing data is retained for a shorter period (up to 26 months).

Security
We use reasonable technical and organizational measures – including SSL encryption, firewalls, and access controls – to protect your information against unauthorized access, alteration, or destruction. However, no internet transmission is completely secure.

Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page, with the “Last Updated” date at the top.