Introduction
Welcome to Alloha. These Terms of Service (“Terms”) govern your use of our website and any purchase you make from Alloha Bags LLC (the “Company”, “we”, “us”, “our”), a Virginia limited liability company with its principal place of business at 4002 Holston Ct, Suffolk, VA 23435. By using our site or placing an order, you agree to these Terms. If you do not agree, please do not use our site or purchase from us.

Products and pricing
We strive to display our travel bags accurately through images, descriptions, and specifications. However, we do not warrant that product descriptions, colors, or other content are error‑free – actual colors may vary based on your screen settings. All prices are quoted in U.S. Dollars and are subject to change without notice. Sales tax, if applicable, will be added at checkout in accordance with the destination state’s tax laws.

Orders and acceptance
Your submission of an order is an offer to buy. We reserve the right to accept, reject, or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or violation of these Terms. If we cancel an order after we have charged you, we will issue a full refund.

Shipping and title
We ship to the 48 contiguous United States only, using USPS or UPS ground services. Risk of loss and title for products pass to you upon our delivery to the carrier. Delivery estimates are not guaranteed; we are not responsible for carrier delays, but we will assist you in resolving any shipping issues as described in our Shipping Policy.

Returns and refunds
All returns are governed by our Returns & Refund Policy, which is incorporated by reference. You have 30 calendar days to request a return for eligible items. We provide prepaid return labels and process refunds within 1–2 business days after inspection. The total refund will appear in your account according to your bank’s processing timeline (7–10 business days).

User responsibilities
You agree to use our website only for lawful purposes. You are prohibited from:

  • Interfering with the site’s security or performance.
  • Using any automated system (e.g., bots, scrapers) to access our site.
  • Misrepresenting your identity or providing false information.
  • Copying, reproducing, or distributing any content from our site without our prior written consent.

Limitation of liability
To the fullest extent permitted by Virginia law, Alloha Bags LLC and its owners, employees, or affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability for any claim related to a purchase shall not exceed the purchase price you paid for that order.

Indemnification
You agree to indemnify and hold us harmless from any claim, demand, or damage (including legal fees) arising from your breach of these Terms or your violation of any law or third‑party rights.

Governing law and dispute resolution
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict‑of‑law principles. Any legal action or proceeding relating to your use of our site or your purchase must be brought exclusively in the state or federal courts located in Suffolk, Virginia, and you consent to the personal jurisdiction of those courts.

Changes to terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or placement of orders after such changes constitutes your acceptance of the new Terms.

Contact for legal notices
All legal notices, complaints, or formal correspondence should be sent to our physical address (4002 Holston Ct, Suffolk, VA 23435) or via email to info@alloha‑colleection.it.com, with a subject line clearly indicating “Legal Notice”.