1. Do you ship internationally?
No. We currently ship only to the 48 contiguous United States. We do not deliver to Alaska, Hawaii, or any other U.S. territories, nor to any country outside the United States.
2. Is shipping really free?
Yes. Every order qualifies for free standard ground shipping – no minimum order value is required. There are no hidden shipping fees.
3. How long will it take to get my order?
Processing takes 1–2 business days, then delivery takes 3–7 business days. In total, please allow 4 to 10 business days from order placement for delivery. Weekends and federal holidays are not counted.
4. Can I cancel my order after I place it?
You can cancel within 2 hours of placing your order – after that, we may have already started processing it and cancellation is not guaranteed. If we do cancel, you will receive a full refund.
5. What is your return policy?
You have 30 calendar days from delivery to return the item. It must be unused, in its original packaging, and with all tags. We provide a free prepaid return label. There is no restocking fee.
6. How do I start a return?
Email us at info@alloha‑colleection.it.com with your order number and the reason for return. We will send you a return label and instructions within one business day.
7. How quickly will I receive my refund?
Once we receive your return and inspect it, we process the refund within 1–2 business days. The money typically appears in your original payment account within 7–10 business days after we process it, depending on your bank or credit card issuer.
8. What if my package is damaged, lost, or I receive the wrong item?
Please notify us within 14 calendar days of the delivery date (or estimated delivery date for lost items). We will ask for photos and then arrange a free return, replacement, or refund. For lost packages, we will start a carrier investigation before issuing a resolution.
9. Do you collect sales tax?
Yes, we collect sales tax where we are legally required to do so based on the shipping address and applicable state law. The tax amount is displayed at checkout before you finalize your order.
10. What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
11. How can I contact your customer service?
You can email us at info@alloha‑colleection.it.com or call +1 757‑472‑5865 during our business hours (Monday–Friday, 9 AM – 6 PM ET). We reply to emails within one business day.
12. Can I get expedited shipping?
At this time we offer only standard ground shipping with free delivery in 3–7 business days. We do not have overnight or 2‑day shipping options.
13. Where is your warehouse located?
Our fulfillment and return center is at 4002 Holston Ct, Suffolk, VA 23435 – this is the address where all orders are packed and shipped, and all returns are inspected. We do not have a public storefront.
14. Are your products covered by any warranty?
We stand behind the quality of our bags. If you experience a manufacturing defect that appears after normal use, please contact us – we will evaluate the issue case by case. The standard return policy covers defects discovered upon delivery; for issues that arise later, please reach out and we will do our best to find a fair solution.